SUMMARY :: Investigates and resolves computer software and hardware problems of users by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems.
• Troubleshoots with users to learn procedures followed and source of error.
• Communicates with end users in person and over the telephone to diagnose and solve problems.
• Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
• Discusses with programmers software errors and recommends changes to programs.
• Calls software and hardware vendors to request service regarding defective products. Reads trade magazines to obtain current information about computers.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Write software and hardware evaluations and recommendations for management review.
• Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.
• Installs microcomputers, software, and peripheral equipment.

QUALIFICATIONS :: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE :: High School diploma, or general education degree (GED), or equivalent, six months related experience and/or training.

LANGUAGE SKILLS :: Ability to read, analyze, and interpret general business periodicals, professional journals and technical journals. Ability to write business correspondence.

MATHEMATICAL SKILLS :: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

REASONING ABILITY :: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS :: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations ma be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. The employee is occasionally required to reach with hands and arms ,stoop, kneel and crouch.

WORK ENVIRONMENT :: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

TRAVEL REQUIRED :: No

STATUS :: Hourly